What can be returned: Any unprinted item, any item printed with one of our stock designs or a faulty garment can be returned. All returns must be in their original packaging and in new condition. If there is any noticeable wear the return will be rejected.
What cannot be returned: Any item that has been personalised with your own design, image or text and/ or any of our stock designs that has been further customised by you. This does not affect your rights and is covered by online and distance selling legislation.
To return a Curious Newt product: You must request a RA (Return Authorisation) number before making a return. To obtain a RA number simply email us at firstname.lastname@example.org and request a RA number. Please be sure to let us know in your email the date of your purchase, the order number, what you would like to return and why you want to return it. The RA number must be written in an obvious place on the outside of the return parcel. Returns should be made within 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: Must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: Must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RA (Return Authorisation) number. Please indicate if you want a replacement or a refund.
- Write the RA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Curious Newt Ltd - Returns
The Old Bakery, Maidstone Road, Marden
Kent TN12 9AB